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Legal Policies & Compliance Documents

Refund & Cancellation Policy Acceptable Use Policy KYC / KYB Policy Cookie Policy Service Level & Support Policy AI Services Disclaimer
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Refund & Cancellation Policy

Effective Date: 12th June, 2026

By purchasing subscriptions, credits, or services from Studio by Darax Limited, you agree to this Refund & Cancellation Policy.

1. Subscription Fees

Subscription fees are generally non-refundable once activated and access to services has been granted.

2. Credit Purchases

Credits purchased for AI services are non-refundable.

Service Credits Required
Video Advertisement Generation 2 Credits
Image Advertisement Generation 1 Credit
Logo Generation 1 Credit

Credits consumed during successful processing cannot be refunded.

3. AI Generated Content

Refunds will not be granted solely because generated content does not meet user expectations where the generation process completed successfully.

4. Cancellation

Users may cancel subscriptions at any time.

Cancellation prevents future billing but does not create entitlement to refunds for previous charges.

5. Contact

Email: helpdesk@daraxtech.com
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Acceptable Use Policy

Effective Date: 12th June, 2026

Violation of this policy may result in suspension or permanent termination of your account.

1. Prohibited Activities

  • Fraudulent activities
  • Money laundering
  • Identity theft
  • Unauthorized system access
  • Malware distribution
  • Phishing attacks
  • Illegal content creation
  • Intellectual property infringement
  • Spam activities

2. AI Content Restrictions

  • Illegal content
  • Defamatory content
  • Fraudulent documents
  • Malicious software
  • Hate speech
  • Violent threats

3. Enforcement

Darax Limited reserves the right to investigate violations and suspend or terminate accounts without notice.

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KYC / KYB Policy

Effective Date: 12th June, 2026

Verification may be required before payment services become available.

1. Know Your Customer (KYC)

  • Government-issued ID
  • Selfie Verification
  • Proof of Address
  • Phone Verification
  • Email Verification

2. Know Your Business (KYB)

  • Certificate of Incorporation
  • Tax Registration Documents
  • Business Address Verification
  • Director Information
  • Beneficial Ownership Information

3. Verification Rights

Darax Limited may request additional information, reject applications, suspend services, or perform periodic re-verification.

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Service Level & Support Policy

Effective Date: 12th June, 2026

1. Service Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted operation.

2. Scheduled Maintenance

Maintenance may be performed periodically without prior notice.

3. Support Channels

helpdesk@daraxtech.com

4. Response Times

Response times vary according to subscription plan and request complexity.

5. Third-Party Dependencies

We are not responsible for outages caused by third-party providers.

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AI Services Disclaimer

Effective Date: 12th June, 2026

Artificial Intelligence systems can make mistakes and may generate inaccurate, incomplete, misleading, or unsuitable content.

1. No Accuracy Guarantee

Darax Limited does not guarantee the accuracy, completeness, legality, reliability, or suitability of AI-generated content.

2. User Responsibility

Users are responsible for reviewing and validating AI-generated outputs before use.

3. Software Code Disclaimer

  • Security Vulnerabilities
  • Logic Errors
  • Performance Issues
  • Compliance Deficiencies

4. Professional Corrections

Manual corrections, reviews, enhancements, and debugging are separate paid professional services and are not included in subscriptions or credits.

5. No Liability

Users assume all risks associated with the use of AI-generated outputs.

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